Important Note: This Privacy Policy document outlines the privacy practices of y8games and how we handle your personal data. By registering for or using the y8games platform, you agree to the terms set out in this Privacy Policy. Please read it carefully before using our services.
1Introduction
Y8games ("we", "our platform") operates the y8games.site website and all related services covering Sports Betting, live casino, blackjack, virtual sports and e-sports. As a responsible platform operator, we understand how important privacy is to every player and are committed to protecting your personal information to the highest possible standard.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It sets out in detail what data we collect from you, how it is used, how we protect it, and what rights you have over your personal data as a y8games platform user.
Y8games only collects data that is strictly necessary to provide services to you. We do not practise excessive data collection and do not use your data for purposes unrelated to platform operations without your consent.
Scope of Application: This Privacy Policy applies to all users who register an account, visit the website, use the mobile app or interact with any y8games service through any device.
2Personal Data We Collect
Y8games collects several categories of personal data from our members. Below is a full table of the data types we collect and their respective purposes:
| Data Type |
Example |
Status |
| Identity Information |
Full name, date of birth, identification card number (for verification purposes) |
Mandatory |
| Contact Information |
Email address, Malaysian mobile phone number |
Mandatory |
| Financial Information |
Payment methods (Touch 'n Go, GrabPay, DuitNow, etc.), transaction history in MYR |
Mandatory |
| Betting Data |
Betting history, games played, wins and losses |
Automatic |
| Technical Data |
IP address, device type, web browser, operating system |
Automatic |
| Preference Data |
Language preference, notification settings, favourite sports |
Optional |
| Communication Data |
Live chat conversation records, emails to y8games support |
Automatic |
For identity verification on withdrawal requests that exceed certain limits, y8games may require a copy of an official Malaysian identity document such as a MyKad or passport. These documents are processed securely and are not retained longer than necessary for verification purposes.
3How We Collect Data
Y8games collects your personal data through several different channels:
- Account Registration: When you register a new account at y8games, you provide us directly with basic information such as your name, email address, phone number and date of birth.
- Platform Usage: When you use y8games — placing bets on Malaysia Super League or EPL matches, playing blackjack, accessing the Live Casino, or entering e-sports betting — these activities are automatically recorded in our systems.
- Financial Transactions: Each time you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, or any other supported payment method, transaction information is recorded for processing and financial record-keeping purposes.
- Communications with Us: When you contact the y8games support team via live chat, email, or other channels, the content of those communications is retained for reference and service improvement purposes.
- Cookies and Similar Technologies: The y8games website uses cookies and web tracking technologies to enhance the user experience. Further details are explained in Section 7 of this document.
- Third-Party Sources: In certain cases, particularly for identity verification and fraud prevention purposes, y8games may obtain additional information from accredited identity verification service providers.
4Purposes for Using Your Personal Data
Y8games uses the personal data it collects solely for the following purposes:
- Account Management: Creating, verifying, and managing your y8games member account, including processing deposits and withdrawals in Malaysian Ringgit (RM) via your chosen payment method.
- Service Delivery: Provides access to all y8games betting products – sports, live casino, blackjack, virtual sports, and e-sports – in accordance with your preferences and account settings.
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised account access or violations of y8games Terms & Conditions.
- Legal Compliance: Fulfilling applicable legal and regulatory obligations, including Anti-Money Laundering (AML) requirements and other reporting obligations stipulated by Malaysian authorities.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to y8games members via live chat, email, or other support channels.
- Responsible Gaming: Monitoring usage patterns to identify players who may be experiencing gambling-related issues and providing appropriate intervention in line with y8games' responsible gaming programme.
- Product Improvement: Analysing usage data in aggregate (not at an individual level) to understand how the y8games platform is used and to make improvements that benefit all members.
- Service Communications: Sends important account-related notifications such as deposit confirmations, withdrawals, password changes, and security updates.
Y8games no will use your data for third-party marketing purposes, commercial profiling for sale to external advertisers, or any other purpose not stated in this policy without first obtaining your explicit consent.
5Sharing Data with Third Parties
Y8games does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information in order to operate the platform:
- Payment Providers: To process your deposits and withdrawals, the necessary transaction details are shared with your chosen e-wallet and banking providers – Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks). This sharing is limited strictly to the information required to complete the transaction.
- Technology Service Providers: y8games engages certified third-party services for technical operations such as cloud computing, performance analytics and security monitoring. All such providers are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.
- Identity Verification Providers: To meet KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements, y8games may engage accredited third-party identity verification services to authenticate the documents you submit.
- Legal Authorities: y8games may be legally required to disclose certain information to the police, courts, or Malaysian regulatory authorities pursuant to a valid legal order. In such cases, we will disclose only the information specified by that order.
All third parties that receive data from y8games are bound by strict data protection agreements and are required to maintain security standards equivalent to or higher than those applied by y8games.
6Data Security at y8games
The security of your personal data is y8games' highest priority. We employ a combination of technical and organisational measures to ensure your data is always protected against unauthorised access, breaches, or misuse:
- 256-bit SSL Encryption: All communications between your web browser or app and y8games servers are protected with 256-bit SSL encryption – the same standard used by major Malaysian banks. This ensures no third party can intercept or read your data in transit.
- Encrypted Data Storage: Sensitive data stored in y8games' databases — including passwords (stored as irreversible one-way hashes) and financial information — is encrypted at rest using industry-standard encryption algorithms.
- Strict Internal Access Controls: Access to member data within y8games' internal systems is strictly limited to staff with a legitimate need, based on the principle of least privilege. All access is logged and audited on a regular basis.
- Two-Factor Authentication (2FA): y8games offers two-factor authentication for member accounts as an additional layer of security. You are strongly encouraged to enable 2FA through your account settings.
- 24/7 Security Monitoring: y8games' security monitoring system operates around the clock to detect any intrusion attempts, suspicious activity or abnormal access patterns.
- Regular Security Testing: y8games conducts regular vulnerability assessments and penetration testing by independent security experts to identify and address any potential weaknesses before they can be exploited.
While y8games takes all reasonable steps to protect your data, no system on the internet can guarantee absolute 100% security. You are also responsible for keeping your y8games account password safe and not sharing it with anyone.
7Cookies and Tracking Technologies
The y8games website uses cookies – small text files stored in your web browser – to enhance the user experience and enable certain features to function correctly. The following are the types of cookies we use:
- Essential Cookies: Required for the core functions of the y8games platform, such as login session management, transaction processing, and security settings. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects information on how y8games pages are used – which pages are visited most frequently, time spent on each page, and user navigation paths. This data is used in aggregated form to improve the platform's design and performance.
- Functional Cookies: Saves user preferences such as language selection, display settings and favourite sports so you don't have to reconfigure them every time you visit.
- Session Cookies: Session cookies that are automatically deleted when you close your web browser. Used to maintain your session state while you are active on the y8games platform.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and your overall experience on the y8games platform. y8games does not use third-party advertising cookies or cross-site tracking technologies for advertising purposes.
8Data Retention and Deletion
Y8games retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law, whichever is longer.
General data retention guidelines followed by y8games:
- Active Account Data: Retained for the duration your account is active and for any additional period required by law following account closure.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
- Support Communication Logs: Live chat conversation records and support emails are retained for 2 years for reference and dispute resolution purposes.
- Security Log Data: Security and system access activity logs are retained for 1 year for audit purposes and security incident investigations.
- Identity Verification Documents: Identity document copies submitted for KYC verification are retained for as long as required under applicable AML legislation.
When data is no longer needed and the minimum retention period has elapsed, y8games will delete or anonymise that data using secure, irreversible methods.
If you voluntarily close your y8games account, we will delete your personal data that is no longer required within a reasonable timeframe, except for data that must be retained to fulfil legal obligations or resolve any outstanding disputes.
9Your Personal Data Rights
As a y8games member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with regard to your personal data:
👁️
Right of Access
You have the right to request a copy of the personal data that y8games holds about you. This request will be processed within 30 working days.
✏️
Right to Rectification
If your data is inaccurate or out of date, you may request y8games to correct it through your account settings or by contacting our support team.
🗑️
Right to Erasure
Under certain circumstances, you may request the deletion of personal data that is no longer required for its original purpose, subject to any applicable legal obligations.
🚫
Right to Object
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing communications from y8games.
📦
Right to Data Portability
You may request your personal data in a machine-readable format for transfer to another platform under certain circumstances provided for by law.
⏸️
Right to Restrict Processing
Under certain circumstances, you may request y8games to restrict how your data is processed while a dispute or request is being resolved.
To exercise any of the rights above, please contact the y8games support team via live chat or email at support@y8games.site, clearly stating your request. We will respond within 30 working days. For complex cases, this period may be extended to up to 60 days, with advance notice provided to you.
10Children's Data Protection
Y8games services are intended for individuals aged 18 and above only. y8games does not knowingly collect or store personal data from children or minors under the age of 18.
If y8games discovers that personal data belonging to a person under the age of 18 has been collected without consent, we will take immediate steps to delete that data and close the associated account. y8games will also report such cases to the relevant authorities where required.
If you become aware that a child has registered an account with y8games, please contact us immediately at support@y8games.site so we can take the appropriate action.
11Amendments to This Privacy Policy
Y8games reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes in how we operate the platform.
When significant changes are made to this Privacy Policy, y8games will notify you through:
- Notifications displayed prominently on the y8games.site homepage
- Email to the address you registered with y8games
- In-platform notifications when you log in to your account
An amended Privacy Policy takes effect immediately upon publication on this page. The date of the most recent amendment will always be displayed at the top of this document. Your continued use of the y8games platform after any amendment is published constitutes your acceptance of the updated Privacy Policy terms.
12Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding how y8games handles your personal data, or if you wish to exercise any of your privacy rights, please reach out to us through the following channels:
- Privacy Email: support@y8games.site – please state "Privacy Enquiry" in the subject line of your email
- Live Chat: Available 24/7 directly through the y8games platform for privacy inquiries that require an immediate response
Our team will acknowledge receipt of your request within 3 business days and provide a full response within 30 business days for most requests. For more complex cases, we will notify you if additional time is required.
This Privacy Policy is governed by and construed in accordance with the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). Any privacy-related disputes that cannot be resolved through y8games' internal channels may be referred to the Department of Personal Data Protection Malaysia or to the relevant courts of jurisdiction in Malaysia.
Thank you for trusting y8games with your personal data. We are committed to upholding that trust through privacy practices that are transparent, responsible, and compliant with Malaysian law.